SHIPPING & RETURNS

Order Processing
Orders are shipped within 1–2 weeks of placement.
Please note: Shipping method options refer to transit time only, not processing time.

Transit Times
Transit times vary depending on your location.

Shipping Restrictions

• We do not ship to PO boxes.

• We ship year-round and do not hold orders.

Seasonal Shipping
Depending on the season, we ship bare root or potted plants.

Weather Considerations
Please take your local weather conditions into account before placing your order.
For extreme temperatures (over 90°F or below freezing), we recommend waiting for milder weather to ensure your plant arrives in good condition.

Shipping Conditions
All plants are carefully packed for safe shipping.
However, minor branch breakage or leaf loss during transit is common and not considered damage.

If There's an Issue
If your plant arrives damaged or appears unhealthy, please contact us right away.
We’ll ask for photos so we can assess the plant’s condition and determine the next steps.

Shipping can be stressful for plants and trees. While they typically survive the initial shipment, they may not survive a return trip. For this reason, we are unable to accept returns.

If you have any questions or concerns before placing your order, please contact us — we’re happy to help!